Van Leo Jewelry Return & Exchange Policy
At Van Leo Jewelry, we take pride in the quality and craftsmanship of our pieces. If you are not fully satisfied with your purchase, we are happy to offer a return or exchange under the following conditions:
Return Eligibility:
* Items must be returned within 30 days from the date of purchase (for in-store purchases) or the date of delivery (for online orders).
* Items must be in their original, unworn condition with all original packaging, certificates, and accompanying materials.
* Custom orders, personalized jewelry (including engraved items), special orders, and resized rings are final sale and cannot be returned or exchanged.
* Items that show signs of wear, alteration, damage, or resizing by another jeweler are not eligible for return.
Refund & Exchange Process:
* Customers must contact our customer service before sending back any item for return code.
* Returns can be made in-store or shipped back using a secure, insured shipping method.
* Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
* Once received, returns will be inspected. If approved, refunds will be processed within 7-14 business days back to the original payment method.
* Exchanges are subject to item availability and must be requested within the 30-day return window.
For assistance with returns or exchanges, please contact us at [Your Customer Service Contact] before sending back any items.
Van Leo Jewelry reserves the right to modify this policy at any time without prior notice.