Thank you for shopping at VAN LEO JEWELRY. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return policy outlined below.
1. Return Eligibility: To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. Certain items, such as personalized or custom-made jewelry, may be non-returnable, unless they are defective or damaged upon arrival.
2. Return Process: To initiate a return, please contact our customer support within 3 days of receiving your order. Our customer support will provide you with instructions on how to return the item.
3. Return Shipping: You are responsible for the shipping costs associated with the return, unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item. We are not responsible for items lost or damaged during the return shipment.
4. Refund Processing: Once we receive the returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
5. Restocking Fee: A restocking fee may apply for certain returns, especially for items that require significant customization or personalization. The restocking fee will be deducted from your refund amount.
6. Exchanges: We do not currently offer direct exchanges. If you wish to exchange an item, please initiate a return as outlined above and place a new order for the desired item.
7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support immediately. We will provide instructions on how to return the item, and we will cover the return shipping costs. Upon receiving the damaged or defective item, we will either replace it or issue a refund, depending on your preference and product availability.
8. Contact Us: If you have any questions or concerns regarding our return policy, please contact our customer support at [ CONTACT US ].